Contact British Gas on their UK freephone helpline 0800 048 0202 in order to speak to a customer sales representative who is able to assist with enquiries about your energy services such as any questions you have about your boiler or central heating.
British Gas – Who Are They?
British Gas provides energy to homes across the United Kingdom to the extent that it is considered one of the ‘big six’ gas and electricity suppliers in the country. British Gas is a result of the demerger of the British Gas corporation in 1997 that itself was a outcome of the new energy polices in the United Kingdom following the Gas Act of 1972.
British Gas Account Enquiries – 0800 048 0202
Contact the British Gas account enquiries team 0800 048 0202 in order to speak to a UK customer service advisor about your energy services. Callers to the freephone helpline can also ask the British Gas representative to direct them through to a range of specialist departments that includes a team that will instruct you how keep your energy services if you are moving home. The account enquiries team can also inform you of how to set up an account if you are new customer meaning that you can arrange an engineer to fit a boiler by telephone. Callers can check up on their MyEnergy smart meter meaning that they can track their energy use before comparing the cost of their energy with similar homes. You should also contact the general enquiries team if you are unsure how to top up your smart meter or take a reading of your gas number.
You can also contact the British Gas account enquiries department for assistance with bills if you are unable to pay your direct debit or top up a prepayment meter. Additionally you can be website to an online specialist if you are having trouble paying your bill online.
The British Gas account enquiries 0800 helpline is completely free to call from both landlines and mobiles. Call the British Gas customer services line during its opening hours of 8am-8pm Monday to Friday, 8am-6pm Saturday.
Gas and Electricity Emergencies – 0800 111 999
Call British Gas’s energy emergencies freephone number 0800 111 999 whether you would like to report a crisis or to call out an engineer to fix a broken boiler under your HomeCare cover. The British gas emergency services representative will also talk you through what to do if you suspect a carbon monoxide leak. You can use this number to request a call out for other types of breakdown assistance including for central heating or a one-off repair for plumbing and drains. Therefore callers to the gas and electricity emergencies helpline should be able to receive support regardless of their concern but may be directed to a further British Gas department.
The British Gas emergencies helpline is a completely free to call from both landlines and mobiles. Furthermore the emergencies helpline is open 24 hours a day, 7 days a week so that you can report an incident at any time of day.
All British Gas Contact Numbers – at a Glance
British Gas Department | UK Contact Number | Opening hours |
---|---|---|
Account Enquiries | 0800 048 0202 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Textphone | 18001 0800 072 8626 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Calling British Gas from Abroad | +44 113 298 0900 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
British Gas Probates | 0800 294 3125 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Pay As You Go Enquiries | 0800 048 0303 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Pay As You Go Moving Home | 0800 048 0303 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Pay As You Go – Home Energy Top Up | 0800 107 0188 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Pay As You Go Probates | 0800 294 3125 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Moving Home Helpline | 0800 048 0202 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Join British Gas | 0800 980 6005 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Online Technical Support | 0800 048 0505 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Home Energy Top Up | 0800 107 0188 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Online Enquiries | 0800 072 7511 | 24 hours a day, 7 days a week |
Central Heating Breakdowns and Enquiries | 0800 048 1000 | 24 hours a day, 7 days a week |
HomeCare Annual Service Visits | 0800 294 9678 | 24 hours a day, 7 days a week |
HomeCare Central Heating One-Off Repairs | 0800 000 999 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
New and Replacement Boilers | 0800 009 4450 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
HomeCare Plumbing & Drains Customers | 0800 048 1000 | 24 hours a day, 7 days a week |
Plumbing & Drains One-Off Repairs | 0800 000 999 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Maintenance and Repair Probates | 0800 294 3125 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Maintenance and Repairs Textphone | 18001 800 316 3772 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Gas Supply Installations | 0800 072 5280 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Gas or Electricity Theft | 0800 587 2737 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Energy Saving Advice | 0800 072 8629 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Welsh Speakers | 0800 072 8630 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Gas and Electricity Emergencies | 0800 111 999 | 24 hours a day, 7 days a week |
Gas and Electricity Complaints | 0800 072 8632 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Gas and Electricity Pay As You Go | 0800 072 8633 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Home Services Complaints | 0800 048 1000 | 8am-8pm Monday to Friday, 8am-6pm Saturday |
Others Ways to Get In Touch
Email British Gas
British Gas customers can email their enquiries after filling in an online form www.britishgas.co.uk/Help_Advice/ContactUs. Customers can use the email contact form to enquire about their British Gas account or to even make a complaint (there is also the option to support any queries by uploading a digital document).
Write to Them
Alternatively you can write to British Gas’ UK head office address – Millstream, Maidenhead Road, Windsor, SL4 5GD, United Kingdom.