Contact the BT customer services department on 0800 800 150 for enquiries regarding your landline and home broadband services.
You can use this UK contact number to receive advice and technical support ranging from broadband connectivity to billing enquiries. The customer service helpline offers a freephone phone service has is open 24 hours a day, 7 days a week.
Who are BT?
British Telecommunications plc (BT) is a British multinational telecommunications services company with a large number of customer facing divisions including their landline, broadband and mobile products. They also offer an increasingly popular TV and sports broadcasting package. Similar telecoms services are also offered to businesses therefore, whatever your problem pertains to you should receive the relevant feedback and support by contacting them via their call centre.
Billing and Accounts – 0330 123 3311
Call the 24 hour billing helpline 0330 123 3311 to check your balance, pay your bills and to manage all outgoing direct debit payments. Calls to this number charge the same rate as local & geographical calls however these may be free if you’re using inclusive minutes packages as part of your landline and mobile tariffs to make the call.
Broadband – 0800 800 150
Call 0800 800 150 for free to make enquiries relating to BT broadband, where you can also discuss issues such as your download speed and problems with your connection. Callers can put forward a range of queries relating to your home WiFi including how to fix a broken BT hub, how to change their BT ID password and how to upgrade to BT Infinity.
Technical support – 0800 800 151
Contact the BT technical support team on 0800 800 151 for troubleshooting advice over the telephone, where you can also arrange for a BT engineer to diagnose your issue and repair any fault in your device. By calling this line you can receive support across any of BT’s services, including TV, Internet and BT sport. This helpline is offered as a freephone service which you can call 24 hours a day, 7 days a week.
Moving Home – 0800 100 400
To transfer your existing BT subscriptions to a new home please call their freephone contact number 0800 100 400 for guidance on how you can recieve their landline and broadband services at your new address. Opening hours for this helpline are 8am-9pm Monday to Friday, 8am-8pm on Saturdays and 9am-6pm on Sundays.
Cancellations – 0800 345 7310
Please phone the dedicated cancellations helpline 0800 345 7310 to can cancel your subscription to any of the BT services you own regardless of whether you receive landline, TV or home broadband packages. This freephone service has the opening hours of 8am-9pm, Monday to Friday, 8am-8pm on Saturdays and 9am-6pm on Sundays.
Complaints – 0800 800 150
Contact the BT complaints team through the customer service helpline on 0800 800 150, you can put forward any concerns regarding faults with your broadband, landline or TV service as well as problems you have had with a representative.
BT contact numbers – at a glance
|BT Department||UK Contact Number||Opening Hours|
|Customer Services||0800 800 150||24 hours a day, 7 days a week|
|Billing and Accounts||0330 123 3311||24 hours a day, 7 days a week|
|Broadband||0800 800 150||24 hours a day, 7 days a week|
|Technical Support||0800 800 151||24 hours a day, 7 days a week|
|Moving Home||0800 100 400||8am-9pm, Monday to Friday, 8am-8pm on Saturdays and 9am-6pm on Sundays.|
|Cancellations||0800 345 7310||8am-9pm, Monday to Friday, 8am-8pm on Saturdays and 9am-6pm on Sundays.|
|Complaints||0800 800 150||24 hours a day, 7 days a week|
Alternative Contact Options
Often the quickest way to speak to a person is to use the BT online live chat service where you can exchange instant messages regarding your problem.
You can also use any of BT’s social media accounts to get in touch, for example you can report your complaints on their official Facebook page www.facebook.com/btcomplaint or send their customer service team a tweet via Twitter twitter.com/bt_uk