Contact Capital One 03444 812 812 to speak to the general enquiries team for any questions you have regarding the credit card account services provided by the bank holding company.
About Capital One
Capital One is an American bank holding company that specializes in credit cards and home loans with operations across the globe. The UK branch of Capital One is headquartered in Nottingham but serves customers across the country with a focus on those with poor credit rating and high APR credit cards, which carry interest rates of up to 35%.
General Account Enquiries – 03444 812 812
Call Capital One UK general enquiries number 03444 812 812 in order to discuss how to apply for a credit card or to make repayments for an existing card with a customer service advisor. The Capital One representative will also be able direct you to a further department if your enquiry relates to a specific concern such as the rewards available with your credit card or how to login to the online banking service when there are technical issues. However callers to the Capital One general enquiries helpline will receive immediate advice on matters such as paying bills or the credit limit available to them. It should be noted that if you are struggling to make a payment then the Capital One representative will forward you to a staff member that is trained to discuss the alternative repayment plans in place. New customers who are looking to enquire about the APR for their intended credit amount should also contact the Capital One general account enquiries team. For instance, the most popular Capital One credit card offers a £200-£1500 credit limit with a 34.9% APR credit variable.
Callers to Capital One UK’s general enquiries helpline can also report a complaint about the credit services they have received or the conduct of a specific member of staff.
Capital One UK’s general enquiries number charges calls the standard per-minute rate from both landlines and mobiles but can be contacted for free if you are using any inclusive free minutes offered by your service provider. You can contact the Capital One UK helpline at any time as it is open 24 hours a day, 7 days a week.
Report a Lost or Stolen Card – 0800 952 5267
Call Capital One UK’s freephone helpline for reporting a lost or stolen card 0800 952 5267 in order to cancel your card so that a replacement can be sent to your home address. Callers should report the details of the incident whether it a personal or business Capital One credit card but if they suspect any fraudulent transactions during the period the card has been missing then they may be required to speak to the fraud team. Therefore, the emergency helpline for lost or stolen cards is also useful when your account has been frozen as the representative can help you access your online banking before telling you how to continue making purchases again.
Capital One UK’s helpline for reporting a lost or stolen card is a 0800 number meaning it is completely free to call from both mobiles and landlines. Furthermore the lost card team can be contacted at any time as the line is open 24 hours a day, 7 days a week.
Capital One customers can download the app directly to their apple or android phone to check their current balance or monitor transactions and their credit limit.
All Capital One Contact Numbers – at a Glance
|Capital One Department||UK Contact Number||Opening Hours|
|General Account Enquiries||03444 812 812||24 hours a day, 7 days a week|
|General Account Enquiries from Abroad||+44 115 993 8002||24 hours a day, 7 days a week|
|Online Account Enquiries||03444 814 000||24 hours a day, 7 days a week|
|Report a Lost or Stolen Card||0800 952 5267||24 hours a day, 7 days a week|
|Report a Lost or Stolen Card from Abroad||+44 115 993 8002||24 hours a day, 7 days a week|
|Report Fraud or a Problem with a Transaction||03444 812 812||24 hours a day, 7 days a week|
|Helpline for customers struggling to make Payments||0800 952 4966||8am-9pm Monday to Friday, 9am-6pm weekends|
|Existing Applications||0800 952 5252||9am-5pm Monday to Friday|
|Extra Cardholders||0800 952 5068||9am-5pm Monday to Friday|
|Additional Support for Callers||0344 481 4814||8am-9pm Monday to Friday|
|NGT Lite Typetalk Service for General Account Enquiries or Lost or Stolen Cards||18001 0344 481 8852||24 hours a day, 7 days a week|
|NGT Lite Typetalk Service to Report Suspected Fraud||18001 0800 9525066||24 hours a day, 7 days a week|
|NGT Lite Typetalk Service if you’re Struggling with Payments||18001 0800 9525071||8am-9pm Monday to Friday, 9am-6pm weekends|
Write to Capital One
Those who would prefer to make a written enquiry can send letters to Capital One card services, P.O. Box 5283, Nottingham , NG2 9HD, United Kingdom.
Customers writing to make a complaint should send their letters to complaints resolution, Capital One, PO Box 5281, Nottingham, NG2 3HX, United Kingdom.