Child Maintenance Contact Number – 0800 0835 130

Contact Child Maintenance Group 0800 0835 130 to speak to a representative who can help calculate the amount of financial support owed by a parent that does not live with their child in the case of a separation.

About the Child Maintenance Group

The Child Maintenance Group (CMG) is a delivery arm of the Department of Work and Pensions in Great Britain and the Department for Communities in Northern Ireland. The CMG is responsible for implementing the Child Support Act 1991 meaning that through its two services (the Child Support Agency and the Child Maintenance service), it ensures parents who are separated provide financial aid for the everyday living costs of raising a child.

Child Maintenance General Enquiries Helpline – 0800 0835 130

Contact Child Maintenance Group’s freephone helpline 0800 0835 130 in order to discuss the policies taken over from the Child Support Agency. The Child Maintenance Group calculates how much money a separated parent owes for the support of their child after the CSA stopped taking cases in 2012. However you can still make any enquiries about an existing case with the CSA taken out before 2012 on one of the contact numbers at the end of the page.

Callers can contact a Child Maintenance representative to make a new case so that they can work out the amount of monthly payments that the other parent is required to provide by law. Callers who are unsure about their eligibility for child support can discuss whether they fit the criteria with the specialist advisor. If you would like to make a child maintenance claim but are unsure of your partner’s current contact details such as their updated home address, then the representative will advise you of how to continue with your application.
The Child Maintenance general enquiries helpline can also provide help if you intend to make a support claim online but need assistance when navigating the DWP website.

You can also call the Child Maintenance Group general enquiries department for information regarding the enforcement of child support when payments have not been received.

The Child Maintenance Group provides a freephone service meaning that calls are completely free of charge from either landlines or mobiles. The opening hours for the CMG helpline are 8am-8pm Monday to Friday, 9am-5pm Saturday.

Child Support Agency – General Enquiries Helpline – 0345 713 3133

Contact the Child Support Agency general enquiries helpline 0345 713 3133 if your child maintenance case was taken out before 2012 so that you can track any changes to your entitlement. You will receive the same standard of customer service as provided for new cases but a trained CSA specialist will be able to detail any changes in policy since the initial calculation. For instance, there may have been legal changes that affect your eligibility for CSA that will be clarified by the representative after calling.

The Child Support Agency general enquiries helpline charges the standard per-minute rate for all calls from both landline and mobile numbers. However, some service providers include free inclusive minutes that would make your call free of charge. The opening hours for the CSA helpline are 8am-8pm Monday to Friday and 9am-5pm Saturdays.

All Child Support Agency Contact Numbers

Child Maintenance Department UK Contact Number Opening Hours
Child Maintenance Helpline 0800 0835 130 8am-8pm Monday to Friday, 9am-5pm Saturday
Child Maintenance – Welsh Language Helpline 0800 408 0308 8am-8pm Monday to Friday, 9am-5pm Saturday
Child Support Agency – General Enquiries Helpline 0345 713 3133 8am-8pm Monday to Friday, 9am-5pm Saturday
Textphone for Child Support Agency – General Enquiries 0345 713 8924 8am-8pm Monday to Friday, 9am-5pm Saturday
Child Support Agency Cases set up after 2003 – Eastern England 0345 609 0092 8am-8pm Monday to Friday, 9am-5pm Saturday
Textphone for Child Support Agency Cases set up after 2003 – Eastern England 0845 713 2243 8am-8pm Monday to Friday, 9am-5pm Saturday
Child Support Agency Cases set up after 2003 – North West England 0345 609 0082 8am-8pm Monday to Friday, 9am-5pm Saturday
Textphone for Child Support Agency Cases set up after 2003 – North West England 0345 713 8099 8am-8pm Monday to Friday, 9am-5pm Saturday
Child Support Agency Cases set up after 2003 – The Midlands 0345 609 0062 8am-8pm Monday to Friday, 9am-5pm Saturday
Textphone for Child Support Agency Cases set up after 2003 – The Midlands 0345 713 1707 8am-8pm Monday to Friday, 9am-5pm Saturday
Child Support Agency Cases set up after 2003 – South East England 0345 609 0052 8am-8pm Monday to Friday, 9am-5pm Saturday
Textphone for Child Support Agency Cases set up after 2003 – South East England 0345 713 4700 8am-8pm Monday to Friday, 9am-5pm Saturday
Child Support Agency Cases set up after 2003 – South West England 0345 609 0072 8am-8pm Monday to Friday, 9am-5pm Saturday
Textphone for Child Support Agency Cases set up after 2003 – South West England 0345 713 7217 8am-8pm Monday to Friday, 9am-5pm Saturday
Child Maintenance Employer Helpline 0345 713 6010 8am-8pm Monday to Friday, 9am-5pm Saturday
Textphone for Child Maintenance Employer Helpline 0345 713 8924 8am-8pm Monday to Friday, 9am-5pm Saturday

Other Ways to Contact the Child Maintenance Group

Online form

Although the Child Maintenance Group provides a freephone helpline, there is an option to discuss your claim with a consultant using an online live chat service. The Child Maintenance Group takes online enquiries from 8am-8pm Monday to Friday and 9am-4pm Saturdays.

Write to Them

You may wish to send a written enquiry to the Child Maintenance Group using their UK postal address Child Maintenance Service, PO Box 249, Mitcheldean, GL17 1AJ, United Kingdom.