Contact DHL UK’s general enquiries team 0844 477 1100 to discuss using the courier service for international deliveries or to enquire about any items that are currently in transit.
DHL – Who Are They?
DHL Express is more commonly known as DHL and is a division of the German logistics company, Deutsche Post DHL that provides express mail services across the globe. DHL is partnered with USPS meaning that it can courier small packages using the USPS network known as ‘DHL Global Mail’ among its air and sea mail services throughout over 200 countries.
DHL General Enquiries – 0844 477 1100
Contact DHL UK’s general enquiries helpline 0844 477 1100 to discuss the courier services available with a customer service provider. For instance, callers can receive quotes for international deliveries depending on the weight of the parcel and the destination country. Callers can also query what sort of items DHL delivers to its locations before discussing the cost of insurance if it is necessary. UK DHL customers can also send letters or documents across the country with an express service that guarantees expedited delivery times.
Callers can also register a complaint with DHL if they are unhappy with any postal services or the conduct of a specific member of staff. Additionally, callers should use the DHL general enquiries number to enquire about an item that is late to leave the shipping centre as detailed in any live tracking updates.
If you are not sure of the best delivery option for your cargo then the DHL customer services advisor can recommend the appropriate service even if air or freight transport is required.
The DHL UK general enquiries line charges the fixed per-minute rate of 7pence for 0844 numbers from both mobiles and landlines but an additional access charge may apply depending on your service provider. The DHL helpline is open from 7:30am-8pm Monday to Friday, 8am-2pm Saturdays. The DHL general enquiries team does not take calls on Sundays but do so from 8am-2pm bank holidays.
DHL – Shipping or Tracking Enquiries -0844 248 0844
Call DHL UK’s shipping or tracking enquiries helpline 0844 248 0844 to enquire about any items that are currently out for delivery. Callers wishing to report a delivery that has not arrived to its destination on time can discuss delays or any compensation packages offered by DHL. Alternatively, if you would like to discuss an item that has been lost or damaged at a shipping centre or while in transit then the customer service representative will detail how to claim for a replacement. In some cases, DHL offers a re-delivery service meaning that an item will be sent to the original address a second time for free. Callers can also register their interest in receiving DHL tracking updates for items (including letters and parcels) with both domestic and international destinations.
If you are expecting DHL to deliver an item on a certain day but may not be available to receive it then the representative can discuss alternative delivery times.
The DHL shipping and tracking enquiries helpline charges business rates for 0844 numbers meaning that callers will pay the fixed price of 7p per-minute for calls from either landlines or mobiles in addition to the access charge set by your network provider. The DHL shipping and enquiries helpline is open from 7:30am-8pm Monday to Friday, 8am-2pm Saturdays and the line is closed on Sundays but open 8am-2pm bank holidays.
Write to DHL
DHL customers may wish to send written enquiries or complaints to their UK postal address DHL, Orbital Park, 178-188 Great South West Road, Hounslow Middlesex, TW4 6JS, United Kingdom.