Call EE UK’s customer service department for broadband and TV products 0800 079 8586 from landlines only as EE mobile customers can simply dial 150 from their handsets.
EE – Who Are They?
EE (formerly known as Everything Everywhere) is a UK mobile network operator that also provides broadband connections to over 30 million customers. EE was established in 2010 as a merger of T-Mobile and Orange’s UK-based divisions before becoming the largest 4G provider in Europe as of Q3 2016.
EE Mobile and SIM-only Customers – 07953 966 250
Contact the UK department for mobile and SIM enquiries by calling 07953 966 250 from landlines or a non-EE mobile to speak to a customer service advisor. Callers using their EE handset can simply dial 150 to speak to a mobile representative. Call this number for queries relating to your existing contract such as how to unlock your phone in order to use an EE Sim. New customers can use the helpline to ask about mobile deals so that they can arrange the best tariff when purchasing the latest device, for example they offer the most up-to-date versions of both iPhone and Android handsets. The EE customer service advisors can provide support for a range of mobile issues such as helping you purchase additional minutes or roaming time when out of 4G data. Alternatively if you need to contact EE’s mobile team when overseas then call +44 7953 966 250 to speak to an international customer service assistant.
The EE mobile and SIM card helplines have the opening hours of 8am-10pm Monday to Friday and 8am-8pm on weekends. Between the hours of 8am-8pm on weekdays and 8-6pm on Saturdays the EE mobile and Sim support lines charge the standard local per-minute rate. However during the hours of 8pm-10pm on weekdays and 6pm-8pm on Saturdays, calls are significantly more expensive with an additional access charge of 50p on their landline and non-EE customer helpline 07953 966 250.
EE Broadband and TV – 0800 079 8586
By calling EE UK’s freephone broadband and TV number 0800 079 8586 or by dialing 150 from an EE handset you can discuss the internet services provided by the company with a customer services representative. For instance you can ask how to access your broadband account if you are having difficulty when logging in so that the EE advisor can offer help. The EE broadband and customer services representative can also provide support for enquiries relating Internet connections for businesses. You should contact the EE broadband and TV team to enquire about available offers so that you are prepared before upgrading to a fiber optic connection.
Additionally the EE broadband and TV specialist will be able to help when your Internet connection is down, if your home box is not working or if there is a connectivity issue in your local area. Callers looking to pay their broadband bill can use the freephone number to process the transaction with a customer services representative over the telephone
Alternatively please call 0207 362 0200 if you want to contact the broadband and TV department from a mobile that is not a part of the EE network. Callers who only use EE for home line rental so that they can access Wi-Fi with the company should get in touch with this number. The EE representative will be able to provide the same technical support to broadband customers who are calling from a landline or EE handset.
The free EE UK broadband and TV team has the opening hours of 8am-10pm weekdays and 8am-8pm on Saturdays. However, calls to 0207 362 0200 from a non-EE mobile are more expensive during the peak hours of 8pm-10pm on weekdays and 6pm-8pm on Saturdays, charging more than the per-minute rate. Therefore customers looking to receive broadband support from non-EE mobiles are advised to stick to the typical opening hours.
EE Contact Numbers in one place
|EE Department||UK Contact Number|
|EE mobile & SIM-only customers||150|
|Mobiles or Sim only Customers – Calls from landlines and non-EE phones||07953 966 250|
|Mobiles or Sim only Customers – International helpline||+44 7953 966 250|
|Broadband and EE TV Customers – Calls from an EE Mobile||150|
|Broadband and EE TV Customers – Calls from an EE Landline||0800 079 8586|
|Broadband and EE TV Customers – Calls from another Service Provider||0207 362 0200|
|Broadband and EE TV Customers – Calls from abroad||+44 207 362 0200|
|4GEE Mobile Wi-Fi Customers – Calls from an EE Mobile||150|
|4GEE Mobile Wi-Fi Customers – Calls from an EE Landline||07953 966 502|
|4GEE Mobile Wi-Fi Customers – Calls from another Service Provider||07953 966 250|
|4GEE Mobile Wi-Fi Customers – Overseas calls||+44 7953 966 250|
|Small Business Customers – Calls from an EE Mobile||150|
|Small Business Customers – Calls from landlines and non-EE phones||07953 966 250|
|Small Business Customers – Calls from abroad||+44 7953 966 250|
|Large Business Customers – Calls from an EE Mobile||158|
|Large Business Customers – Calls from an EE Landline||0800 079 3333|
|Large Business Customers – Calls from another Service Provider||07973 100 158|
|Large Business Customers – Calls from abroad||+44 7973 100 158|
Alternative Contact Methods
Customers active on social media can also message EE on their official UK Facebook page www.facebook.com/ee. Alternatively you can tweet any complaints or queries to EE’s official Twitter account twitter.com/ee.