Call First Utility UK’s number 01926 320 700 to contact a representative about the energy company’s gas and electricity services before enquiring about tariff prices.
Who Are They?
First Utility provides energy services across the United Kingdom but does not generate its own electricity as the ‘big 6’ UK energy providers do. Rather, First Utility purchases power from international markets before supplying gas and electricity products to millions of UK customers.
First Utility General Enquiries – 01926 320 700
Contact First Utility UK’s general enquiries team 01926 320 700 in order to ask a customer service representative about the energy products provided. Callers can also ask First Utility for assistance when taking a reading on either their smart or prepayment energy meters. Furthermore First Utility only operates a single helpline meaning that all enquiries should be made using this number. Therefore you can also call the helpline to make a complaint if you are unhappy with your First Utility services or the conduct of a specific member of staff. If you are a new customer, the First Utility UK representative can quote the cost of fueling your home before calculating your energy tariff based on the information you provide. If you are interested in a fixed tariff for your gas and electricity bills then the First Utilities First Utility customers may also ask if they qualify for a warm home discount where £140 may be discounted from your winter energy bill.
Callers who are struggling to pay their energy bills should inform the First Utility representative before arranging an alternative payment plan. You can also enquire about First Utility’s digital services such as their energy app for mobile phones or ask for online support if you are unable to login to your broadband account.
The First Utility general enquiries helpline operates a 01 number meaning that all calls are charged the standard per-minute rate from both landlines and mobiles. However, some service providers offer inclusive minutes as part of their monthly tariff deal that would effectively make your call to First Utility completely free of charge. First Utility UK’s helpline is open from 8am-8pm Monday to Friday and between 9am and 4pm on Saturday.
Other Ways to Get in-touch
Ask First Online
Although First Utility only has one customer service helpline, customers can submit their general enquiries to the energy company’s online web assistant. The Ask First web service is available 24 hours a day and provides instant answers about your account or to frequently asked questions about the gas or electricity products available.
Tweet First Utility
If you’re active on social media then you may wish to send your tweets to First Utility’s official UK Twitter account @firstutility as the gas and electric company are active when replying.
If you would prefer to send an email to First Utility then you should use the email you registered your account with when contacting their online customer service email address.
Write to First Utility
Alternatively, First Utility customers can send any written enquiries to their postal address at Customer Services, First Utility, PO Box 4360, Warwick, CV34 9DB, United Kingdom.