Call Jobcentre Plus UK on their freephone telephone number 0800 055 6688 to contact a DWP representative about your Income Support benefit claims.
What is Income Support?
Income Support is a means-tested benefit available to people in the United Kingdom who have low household in-goings. People who claim income support may also be entitled to receive other benefits such as Housing Benefit but anyone with savings over £16,000 will not be eligible.
Income Support – New Claims Helpline Number – 0800 055 6688
Call Jobcentre plus UK’s freephone number 0800 055 6688 to speak to an advisor about making a new Income Support claim. Callers can ask the representative whether they are entitled for Income Support before discussing how much of the benefit they are eligible to claim. For instance your Income Support allowance is means tested so is dependant on varying factors with premium rates available to lone parents or carers. However you may only be eligible for Income Support if you can provide Jobcentre plus with an appropriate reason for not actively seeking work such as if you are suffering from an illness or caring for someone with a disability. Eligible callers can therefore ask the Jobcentre representative for an Income Support estimate or for help using the online calculator.
Callers should also ask the Jobcentre plus representative about making an online claim for Income Support if they can’t fill out an application form to send via the post. Furthermore if you are already receiving benefits such as JSA then the Jobcentre plus representative will be able to discuss how this will affect your new Income Support claim.
Jobcentre plus’ helpline for new Income Support claims operates a freephone service meaning that all calls are completely free from both landlines and mobiles. The opening hours for the Income Support helpline are 8am-6pm Monday to Friday.
Jobcentre Plus – Existing Claims General Enquiries – 0345 608 8545
Call Jobcentre plus UK’s number for existing claims 0345 608 8545 to contact a representative about any queries you have regarding your current Income Support entitlement. For instance you can discuss what to do if your Income Support has not been paid as expected or when your payment dates will be. Furthermore Income Support claimants may also discuss their eligibility for a Budgeting Loan with the Jobcentre plus advisor as they are both administered by the Department of Work and Pensions. Furthermore if you are claiming Income Support but are about to take a job that is over 16 hours a week then you will need to inform the Jobcentre plus representative as this will affect your eligibility. Furthermore if your partner is about to take a job that is over 24 hours a week then your Income Support entitlement will change. However it is required that you contact the Income Support representative whenever there is any change of household circumstances in order to ensure the correct rates are being paid as otherwise there may a surplus that you will have to pay back. Therefore you should use the existing Income Support claims helpline to register a change of address along with a change in the number of people you live with or when your income or savings change. All calls about making change in your Income Support claim will require you to have your National Insurance number and date of birth at hand before speaking to an advisor.
The helpline for existing Income Support claims operates an ‘03’ number meaning that all calls are charged the standard local per-minute rate. You can contact Jobcentre plus UK to discuss existing Income Support claims from 8am-6pm Monday to Friday.
All Income Support Numbers Together
| Income Support Department | UK Contact Number | Opening Hours |
|---|---|---|
| Jobcentre Plus – New Claims for Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance | 0800 055 6688 | 8am-6pm Monday to Friday |
| Jobcentre Plus – New Claims for Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance Textphone | 0800 023 4888 | 8am-6pm Monday to Friday |
| Jobcentre Plus – New Claims for Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance in the Welsh Language | 0800 012 1888 | 8am-6pm Monday to Friday |
| Jobcentre Plus – Existing Claims General Enquiries | 0345 608 8545 | 8am-6pm Monday to Friday |
| Jobcentre Plus – Existing Claims General Enquiries Textphone | 0345 608 8551 | 8am-6pm Monday to Friday |
| Jobcentre Plus – Existing Claims General Enquiries in the Welsh Language | 0345 600 3018 | 8am-6pm Monday to Friday |
| Universal Credit Enquiries | 0345 600 0723 | 8am-6pm Monday to Friday |
| Universal Credit Enquiries – Textphone | 0345 608 8551 | 8am-6pm Monday to Friday |
| Universal Credit Enquiries – in the Welsh Language | 0345 600 0743 | 8am-6pm Monday to Friday |
| Social Fund Enquiries | 0345 603 6967 | 8am-6pm Monday to Friday |
| Social Fund Enquiries – Textphone | 0345 608 8553 | 8am-6pm Monday to Friday |
| Social Fund Enquiries – in the Welsh Language | 0345 608 8756 | 8am-6pm Monday to Friday |
| Maternity Allowance Enquiries | 0345 608 8610 | 8am-6pm Monday to Friday |
| Maternity Allowance Enquiries – Textphone | 0345 608 8553 | 8am-6pm Monday to Friday |
| Maternity Allowance Enquiries – in the Welsh Language | 0345 608 8674 | 8am-6pm Monday to Friday |
| Bereavement Benefits | 0345 608 8601 | 8am-6pm Monday to Friday |
| Bereavement Benefits – Textphone | 0345 608 8551 | 8am-6pm Monday to Friday |
| Bereavement Benefits – in the Welsh Language | 0345 608 8772 | 8am-6pm Monday to Friday |
Local Jobcentre Locator
You can enquire at your nearest Jobcentre Plus about Income Support after using the online Jobcentre locator. Once you have entered your postcode into the search bar then you will have the choice of emailing your nearest office or of calling them using their local contact number. However the Department of Work and Pensions suggests that any urgent enquiries should be made by telephone where emails are preferable for non-urgent comments or suggestions.
Income Support – Written Enquiries
If you would like to make a written enquiry about your Income Support benefit allowance or need to send a document in order to repeal the outcome of an unsuccessful claim then you will need to write to HM Revenue and Customs: HM Revenue and Customs, BX9 1AS, United Kingdom.