Contact Npower’s customer services on their freephone number 0800 073 3000 for any queries relating to the cost of their gas and electricity services and to discuss what to do if you are struggling to pay your energy bills.
Npower is a UK-based energy supplier that provides gas and electricity to homes across the country to the extent that they are considered to be one of the ‘big six’ providers of power in the United Kingdom.
Customer Service – 0800 073 3000
Contact the freephone customer service helpline on 0800 073 3000 for general enquiries about Npower energy products, including your gas and electricity supply. You should also call this number if you are moving home and would like to keep the energy policies you have in place with Npower. Additionally if you require an engineer to check the condition of your boiler then a representative from the call centre will be able to send one to your home. The Npower customer service advisors also assist with bills meaning that you can discuss any troubles you have with making payments, even if you have a direct debit set up with the company. Customers should note that before discussing their bills with Npower they would need to provide their account number on top of details of their latest meter reading.
Additionally, Npower runs a second customer services number for mobile phones 0330 100 3000 that offers the same customer care as provided by their freephone landline number. However, it should be noted that this number is not free to call meaning that it charges the same per-minute as all local calls from UK landlines and mobiles. However, this charge may be avoided as part of an inclusive free minutes deal depending on your service provider.
Switching to npower – 0808 156 0056
Call the number for customers wishing to switch to npower 0808 156 0056 in order to discuss the process of changing your energy supplier. For instance, the advisor will be able to tell you how long the changeover process will take and whether you need to notify your existing supplier before cancelling their services. Additionally, Npower will be able to review your current energy output by comparing rates in order to offer the best monthly deal. The freephone line for switching to npower is open 8am-8pm Monday to Friday and from 8am-6pm on Saturdays. Therefore please be aware that you will be unable to contact this npower department on Sundays and some UK bank holidays.
Prepayment Meters – 0800 073 3000
You can contact the freephone npower prepayment helpline 0800 073 3000 from landlines only, alternatively call 0330 100 3000 to get in touch with this customer care team from mobiles. You can discuss how to apply for a meter once through to an npower prepayment specialist who can also take about the savings that can be passed on to your energy bill. Callers wishing to ask about their existing Npower meter can talk through the process of getting a new prepayment key or even ask how to top-up the credit on their meter. If you are having trouble with readings, the Npower prepayment specialist can instruct you how to take a standard meter reading or how to check how much debt is owed on your prepayment meter.
Only the Npower prepayment meter number for landlines runs a freephone service. The 03 number for enquiries from mobiles charges the standard per-minute rate for geographical calls from the UK. However, some service providers offer inclusive minutes that would effectively make this number free to call. Both lines are open 8am-8pm, Monday to Friday, 8am-6pm on Saturdays and are closed on Sundays in addition to some UK bank holidays.
Complaints
Call the Npower complaints team on 0800 316 9328 from landlines if you are dissatisfied with either their energy services or the conduct of a specific member of staff. For instance if you believe you have been overcharged for your gas and electricity, a representative will be able to break down the amount in your bill and refund the cost.
Alternatively, you can call the npower complaints team from mobile on 0330 100 8628 to receive the same advice as above. The Npower complaints team is available to be contacted from 8am-8pm, Monday to Friday and from 8am-6pm on Saturdays.
All known npower Contact Numbers
| Npower department | UK Contact Number | Opening Hours |
|---|---|---|
| Customer Services – from landlines | 0800 073 3000 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Customer Services – from mobiles | 0330 100 3000 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Switching to Npower – landlines and mobiles | 0808 156 0056 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Prepayment Meters – from landlines | 0800 073 3000 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Prepayment Meters – from mobiles | 0330 100 3000 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Npower Complaints – from landlines | 0800 316 9328 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Npower Complaints – from mobiles | 0330 100 8628 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Electricity and Gas Tariffs – from landlines | 0800 073 3000 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Electricity and Gas Tariffs – from mobiles | 0330 100 3000 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Emergency and Safety Information – from landlines | 0800 073 3000 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Emergency and Safety Information – from mobiles | 0330 100 3000 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Energy Efficiency – from landlines | 0800 02 22 20 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Energy Efficiency – from mobiles | 0330 100 8620 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Meter Readings – from landlines | 0800 073 3000 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Meter Readings – from mobiles | 0330 100 3000 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Smart Meters – landlines and mobiles | 0800 980 9907 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Npower Online Support – from landlines | 0800 316 9331 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
| Npower Online Support – from mobiles | 0330 100 8601 | 8am-8pm, Monday to Friday, 8am-6pm on Saturdays |
Alternative ways to get in touch with npower
Live Chat
Npower also offers an online live chat service for customers wishing to make their enquiries using a web-messaging forum. Please note that the live chat is open 8am-8pm, Monday to Friday and 8am-6pm on Saturdays.
npower on YouTube
Subscribe the Npower YouTube channel www.youtube.com/user/npowerenergy for instructional videos that may answer your queries such as how to manage your account online.