Call RBS on their UK customer services helpline number 0345 900 0400 to contact a representative with your general account queries or to enquire about purchasing one of the bank’s insurance policies.
Royal Bank of Scotland is commonly abbreviated as RBS and is one of the largest retail banks in the United Kingdom with over 700 branches across the country. The bank provides a range of accounts alongside credit options such as mortgages or loans. Alternatively RBS customers can take out an insurance policy before even applying for a business account with the high street bank.
RBS General Account Enquiries for Personal Customers in England – 0345 900 0400
Call RBS on their UK general enquiries 0345 900 0400 if your current account with the high street bank was set up in a branch in England. Once through to the helpline, the RBS customer services representative is able to assist with every-day account transactions such as checking balances or making money transfers by telephone. Alternatively the RBS advisor can help callers set up a direct debit to a recipient’s account on an agreed date of each month. Furthermore if you require technical support for Internet banking or are unable to log into your mobile phone app then the customer care representative can provide step-by-step assistance over the phone to fix your problem. However if you wish to report a lost or stolen card then the RBS advisor may direct you to the specialist emergency helpline before they can freeze your account and send a replacement to your home address.
The RBS current accounts general enquiries helpline runs a 03 number meaning that all calls are charged the standard non-geographic rate from both landlines and mobiles. However you may be able to contact the general enquiries department for free if you are using any inclusive free minutes offered by your service provider. Furthermore callers can contact a Royal Bank of Scotland representative at any time as the line is open 24 hours a day, 7 days a week.
General Mortgage Queries – 0800 056 3220
Call RBS UK’s freephone mortgage enquiries helpline 0800 056 3220 to ask a credit specialist to calculate how much money you can borrow over an agreed period of time. The RBS representative can give an estimate of the projected interest rate for your intended mortgage amount while also discussing the bank’s fixed APR. Furthermore if the RBS advisor has decided that you may be eligible for a mortgage then they can help set up an interview at your local branch.
RBS UK’s mortgage enquiries helpline operates a 0800 freephone number meaning that all calls to the department are completely free of charge from both landlines and mobiles regardless of your network or service provider. You can contact RBS’s mortgage team 6 days a week as the opening hours for the helpline are 8am-8pm Monday to Friday, 9am-4pm Saturdays.
RBS Insurance Team – 0800 051 1450
Call RBS UK’s freephone insurance general enquiries helpline 0800 051 1450 to discuss the bank’s range of car and home protection policies. For instance callers are able to ask the representative for a quote on both motor vehicle and properties based on a range of factors including their age and occupation. If you are interested in applying for car insurance then you will need to detail the model of your vehicle before any asking any enquiries such as whether the bank provides a smart miles policy that calculates the cost of protection based on driving style rather than just personal information. Alternatively you can ask the RBS representative about claims process following a home break-in or damage to your car following a driving accident.
The RBS insurance general enquiries helpline operates a freephone 0800 number meaning that all calls are completely free of charge from both landlines and mobiles. If you would like to contact a RBS insurance representative then you do so during the opening hours of 8am-8pm Monday to Friday and 9am-5pm Saturdays.
All RBS Contact Numbers Together
|RBS Department||UK Contact Number||Opening Hours|
|Emergency Helpline||0800 011 3312||24 hours a day, 7 days a week|
|Lost or Stolen Debit Cards for Accounts in England and Wales||0800 056 4386||24 hours a day, 7 days a week|
|Lost or Stolen Debit Cards for Scottish Accounts||0370 600 0459||24 hours a day, 7 days a week|
|Lost or Stolen Credit Cards for Accounts in Scotland||0370 600 0459||24 hours a day, 7 days a week|
|Lost or Stolen Credit Cards for Accounts in England and Wales||0800 056 4386||24 hours a day, 7 days a week|
|Reporting Current Account Fraud||0800 161 5150||8am-10pm Monday to Friday, 8am-6pm Saturday, 9am-5pm Sunday|
|Reporting Business Account Fraud||0345 300 3986||8am-10pm Monday to Friday, 8am-6pm Saturday, 9am-5pm Sunday|
|Reporting Credit Card Account Fraud||0800 161 5153||24 hours a day, 7 days a week|
|Reporting Business Credit Account Fraud||0800 161 5164||24 hours a day, 7 days a week|
|General Account Enquiries for Personal Customers with accounts in Scotland||03457 24 24 24||24 hours a day, 7 days a week|
|General Account Enquiries for Personal Customers with accounts in England||0345 900 0400||24 hours a day, 7 days a week|
|General Account Enquiries for Personal Customers with accounts in Wales||0345 900 0300||24 hours a day, 7 days a week|
|Enquiries for Personal Credit Card Customers||0370 907 0010||24 hours a day, 7 days a week|
|Enquiries for Business Credit Card Customers||0370 154 1234||8am-6pm Monday to Friday, 9am-1pm Saturdays|
|Enquiries for BusinessOne Customers||0345 300 8460||8am-6pm Monday to Friday, 9am-1pm Saturdays|
|Customers with Private Banking Managers||0333 202 3332||24 hours a day, 7 days a week|
|Customers without Private Banking Managers||0345 7 24 24 24||24 hours a day, 7 days a week|
|Business Telephone Banking||0345 600 2230||24 hours a day, 7 days a week|
|RBS Insurance Team||0800 051 1450||8am-8pm Monday to Friday, 9am-5pm Saturdays|
|General Mortgage Queries||0800 056 3220||8am-8pm Monday to Friday, 9am-4pm Saturdays|
|Existing Mortgage Queries||0800 056 0567||8am-8pm Monday to Friday, 9am-4pm Saturdays|
|Mortgage Outbound Customer Care Team||0800 029 4291||12pm-8pm Monday to Friday, 10am-5pm Saturday|
|Personal Loans||0800 148 8331||8am-8pm Monday to Friday, 9am-3pm Saturdays|
|Existing Loans||0345 030 3216||8am-8pm Monday to Friday, 9am-5pm Saturdays|
|Silver Accounts||0345 607 5154||8am-8pm Monday to Friday, 9am-5pm Saturdays|
|Platinum Accounts||0345 609 0456||8am-8pm Monday to Friday, 9am-5pm Saturdays|
|Black Accounts||0345 266 8801||8am-10pm Monday to Sunday|
|Bereavement Helpnine||0800 161 5903||8am-6pm Monday to Friday, 9am-1pm Saturdays|
|Money worries & struggling financially||0345 301 5432||9am-5pm Monday to Friday, 9am-2pm Saturdays|
Other Ways to Contact RBS
If you are active online and would prefer not to call a representative directly for customer support then you have the option of using RBS’s Online Contact Form.
Alternatively RBS customers can register a complaint if they are unhappy with the bank’s services or with the conduct of a specific member of staff by using the RBS Online Complaint Form.
Write to Them
Customers can also enquire about their bank account by post when sending any written enquiries to RBS’s Head Office address: Royal Bank of Scotland, 36 St Andrew Square, Edinburgh, EH2 2YB, United Kingdom.