RBS Contact Number – 0345 900 0400

Call RBS on their UK customer services helpline number 0345 900 0400 to contact a representative with your general account queries or to enquire about purchasing one of the bank’s insurance policies.

About RBS

Royal Bank of Scotland is commonly abbreviated as RBS and is one of the largest retail banks in the United Kingdom with over 700 branches across the country. The bank provides a range of accounts alongside credit options such as mortgages or loans. Alternatively RBS customers can take out an insurance policy before even applying for a business account with the high street bank.

RBS General Account Enquiries for Personal Customers in England – 0345 900 0400

Call RBS on their UK general enquiries 0345 900 0400 if your current account with the high street bank was set up in a branch in England. Once through to the helpline, the RBS customer services representative is able to assist with every-day account transactions such as checking balances or making money transfers by telephone. Alternatively the RBS advisor can help callers set up a direct debit to a recipient’s account on an agreed date of each month. Furthermore if you require technical support for Internet banking or are unable to log into your mobile phone app then the customer care representative can provide step-by-step assistance over the phone to fix your problem. However if you wish to report a lost or stolen card then the RBS advisor may direct you to the specialist emergency helpline before they can freeze your account and send a replacement to your home address.

The RBS current accounts general enquiries helpline runs a 03 number meaning that all calls are charged the standard non-geographic rate from both landlines and mobiles. However you may be able to contact the general enquiries department for free if you are using any inclusive free minutes offered by your service provider. Furthermore callers can contact a Royal Bank of Scotland representative at any time as the line is open 24 hours a day, 7 days a week.

General Mortgage Queries – 0800 056 3220

Call RBS UK’s freephone mortgage enquiries helpline 0800 056 3220 to ask a credit specialist to calculate how much money you can borrow over an agreed period of time. The RBS representative can give an estimate of the projected interest rate for your intended mortgage amount while also discussing the bank’s fixed APR. Furthermore if the RBS advisor has decided that you may be eligible for a mortgage then they can help set up an interview at your local branch.

RBS UK’s mortgage enquiries helpline operates a 0800 freephone number meaning that all calls to the department are completely free of charge from both landlines and mobiles regardless of your network or service provider. You can contact RBS’s mortgage team 6 days a week as the opening hours for the helpline are 8am-8pm Monday to Friday, 9am-4pm Saturdays.

RBS Insurance Team – 0800 051 1450

Call RBS UK’s freephone insurance general enquiries helpline 0800 051 1450 to discuss the bank’s range of car and home protection policies. For instance callers are able to ask the representative for a quote on both motor vehicle and properties based on a range of factors including their age and occupation. If you are interested in applying for car insurance then you will need to detail the model of your vehicle before any asking any enquiries such as whether the bank provides a smart miles policy that calculates the cost of protection based on driving style rather than just personal information. Alternatively you can ask the RBS representative about claims process following a home break-in or damage to your car following a driving accident.

The RBS insurance general enquiries helpline operates a freephone 0800 number meaning that all calls are completely free of charge from both landlines and mobiles. If you would like to contact a RBS insurance representative then you do so during the opening hours of 8am-8pm Monday to Friday and 9am-5pm Saturdays.

All RBS Contact Numbers Together

RBS Department UK Contact Number Opening Hours
Emergency Helpline 0800 011 3312 24 hours a day, 7 days a week
Lost or Stolen Debit Cards for Accounts in England and Wales 0800 056 4386 24 hours a day, 7 days a week
Lost or Stolen Debit Cards for Scottish Accounts 0370 600 0459 24 hours a day, 7 days a week
Lost or Stolen Credit Cards for Accounts in Scotland 0370 600 0459 24 hours a day, 7 days a week
Lost or Stolen Credit Cards for Accounts in England and Wales 0800 056 4386 24 hours a day, 7 days a week
Reporting Current Account Fraud 0800 161 5150 8am-10pm Monday to Friday, 8am-6pm Saturday, 9am-5pm Sunday
Reporting Business Account Fraud 0345 300 3986 8am-10pm Monday to Friday, 8am-6pm Saturday, 9am-5pm Sunday
Reporting Credit Card Account Fraud 0800 161 5153 24 hours a day, 7 days a week
Reporting Business Credit Account Fraud 0800 161 5164 24 hours a day, 7 days a week
General Account Enquiries for Personal Customers with accounts in Scotland 03457 24 24 24 24 hours a day, 7 days a week
General Account Enquiries for Personal Customers with accounts in England 0345 900 0400 24 hours a day, 7 days a week
General Account Enquiries for Personal Customers with accounts in Wales 0345 900 0300 24 hours a day, 7 days a week
Enquiries for Personal Credit Card Customers 0370 907 0010 24 hours a day, 7 days a week
Enquiries for Business Credit Card Customers 0370 154 1234 8am-6pm Monday to Friday, 9am-1pm Saturdays
Enquiries for BusinessOne Customers 0345 300 8460 8am-6pm Monday to Friday, 9am-1pm Saturdays
Customers with Private Banking Managers 0333 202 3332 24 hours a day, 7 days a week
Customers without Private Banking Managers 0345 7 24 24 24 24 hours a day, 7 days a week
Business Telephone Banking 0345 600 2230 24 hours a day, 7 days a week
RBS Insurance Team 0800 051 1450 8am-8pm Monday to Friday, 9am-5pm Saturdays
General Mortgage Queries 0800 056 3220 8am-8pm Monday to Friday, 9am-4pm Saturdays
Existing Mortgage Queries 0800 056 0567 8am-8pm Monday to Friday, 9am-4pm Saturdays
Mortgage Outbound Customer Care Team 0800 029 4291 12pm-8pm Monday to Friday, 10am-5pm Saturday
Personal Loans 0800 148 8331 8am-8pm Monday to Friday, 9am-3pm Saturdays
Existing Loans 0345 030 3216 8am-8pm Monday to Friday, 9am-5pm Saturdays
Silver Accounts 0345 607 5154 8am-8pm Monday to Friday, 9am-5pm Saturdays
Platinum Accounts 0345 609 0456 8am-8pm Monday to Friday, 9am-5pm Saturdays
Black Accounts 0345 266 8801 8am-10pm Monday to Sunday
Bereavement Helpnine 0800 161 5903 8am-6pm Monday to Friday, 9am-1pm Saturdays
Money worries & struggling financially 0345 301 5432 9am-5pm Monday to Friday, 9am-2pm Saturdays

Other Ways to Contact RBS

Email RBS

If you are active online and would prefer not to call a representative directly for customer support then you have the option of using RBS’s Online Contact Form.

Alternatively RBS customers can register a complaint if they are unhappy with the bank’s services or with the conduct of a specific member of staff by using the RBS Online Complaint Form.

Write to Them

Customers can also enquire about their bank account by post when sending any written enquiries to RBS’s Head Office address: Royal Bank of Scotland, 36 St Andrew Square, Edinburgh, EH2 2YB, United Kingdom.