Call TNT UK’s customer services freephone helpline 0800 100 600 for general enquiries relating to parcel collections or to track any items out for delivery.
TNT (also known as TNT Express) is an international courier delivery company that also operates as a charter airline. TNT delivers goods in 61 countries using express and freight cargo services meaning that customers across the globe can send packages to both domestic and international destinations.
Customer Services – 0800 100 600
Contact TNT UK’s customer services department 0800 100 600 for free enquiries about a parcel that is out for delivery. Callers wishing to enquire about an online order that was purchased with express delivery but has still not arrived can discuss any updated expected arrival times. Any TNT customer that has the tracking number for their order can check the location of their package whether sent to a UK or an international destination. By calling the TNT UK customer service number, you can also arrange the collection of a parcel that is being sent to its return address. Callers can enquire about the steps to take if TNT has lost their delivery such as how to process a refund and request replacement goods to be sent out, this same process applies for delayed and damaged packages.
Although TNT promotes several online forms for enquiries, callers can issue a complaint they have with the condition of any goods that have been delivered or if they are dissatisfied with the conduct of a specific member of staff.
As the TNT customer service helpline is an 0800 number all calls are completely free to make from either mobiles or landlines. The TNT UK opening hours are 8am- 5:30pm Monday to Friday meaning that customers cannot call on weekends or bank holidays.
TNT Depot Finder
Call a local TNT storehouse by entering a postcode or selecting a location from a dropdown list of UK depots on thier dedicated website cgi.tnt.co.uk/depotlocator/depotlocator.asp. The depot finder will detail the address and contact number for your nearest depot where you can enquire about the status of a parcel that is out for delivery or about TNT’s range of on demand and national door to door express courier services.
Calls to the TNT UK depots charge the standard per-minute rate to all local numbers but may be free if made as part of an inclusive free minutes package. The UK TNT depots are available to be contacted from 8am- 5:30pm on weekdays.
Trace your UK express deliveries using your TNT tracking number online Customers using the TNT delivery tracking system can find out if their shipment has been delivered in addition to who signed for it. Simply enter your TNT consignment reference number in order to track your delivery so that you can also receive status updates such as the time your parcel has left the depot.
Online Complaints Form
TNT customers that do not wish to make a complaint using the UK customer service number can give their feedback by using an online form, where you can complain about a specific delivery or an incident with a member of staff
TNT’s UK customer resolution team is available to take online complaints between 8am – 6pm Monday to Friday before responding within 1 working day.
TNT UK email
You can also get in touch with TNT using their UK head office email address. Simply send your enquiry to firstname.lastname@example.org so that a member of staff can either respond to you directly or forward your message to the department suited to answer your query.
Get in Touch on Social Media
TNT customers that are active social media users can message the company on their official UK Facebook page facebook.com/TNTUKOfficial.
Additionally twitter users can tweet TNT directly using their UK account for customer care twitter.com/tntukcare.