Call EDF customer services freephone number 0800 056 7777 to contact a representative about the gas and electricity tariffs provided for both homes and businesses.
About EDF
EDF is an integrated energy company in the United Kingdom that generates power while also supplying gas and electricity to over 5.7 million customers. EDF generates energy from its two fossil-fuel coal-fired stations along with its wind and nuclear power plants.
EDF Home Energy Customer Services – 0800 056 7777
Contact EDF home energy customer services on their freephone number 0800 056 7777 to speak to a representative about the gas and electricity products available. For instance, if you are a new customer who would like information about the rates of an energy tariff then the advisor can detail how much it would cost to fuel your home. Additionally if you are an EDF customer that uses a prepayment meter then the customer service representative can inform you how to take a reading while also instructing you what to do if you have lost your electricity key. Alternatively the EDF home energy representative can tell you how to apply for a pay as you go electricity meter if you do not wish to pay your bill on a monthly or quarterly basis. Call EDF home energy customer services to report a change of address if you are moving home so that a representative can instruct you how to maintain your utilities services or cancel your tariff if you choose to do so.
Callers can also enquire about EDF UK’s ‘my account’ service so that they can pay a bill online without setting up a direct debit. However if you need help paying a bill then the EDF customer service representative can also offer assistance over the telephone. If you have a utilities emergency and are unsure who to call then EDF can offer home support while also providing the numbers for alternative helplines such as the national gas service for gas emergencies.
The EDF customer service number operates a freephone service meaning that calls are completely free of charge from both landlines and mobiles. You can get through to a EDF customer service advisor 6 days a week as the lines are open from 8am-8pm Monday to Friday and 8am-2pm Saturday.
Business Customer Services – 0800 096 2255
Contact EDF UK business customer services 0800 096 2255 so that a representative can provide information about gas and electricity products for businesses. For instance if your company is interested in corporate power products then the EDF representative can discuss the rates of tariffs depending on the size of your offices. The EDF business customer service advisor can advise how to arrange a boiler or central heating installation across a range of businesses while also providing meter reading assistance.
The EDF customer service helpline for businesses operates a freephone number meaning that any call will be completely free of charge. The EDF business energy helpline is open from 8am-6pm Monday to Friday.
EDF Contact Numbers – at a glance
| EDF Department | UK Contact Number | Opening Hours |
|---|---|---|
| Home Energy Customer Services | 0800 056 7777 | 8am-8pm Monday to Friday, 8am-2pm Saturday |
| National Gas Service for Gas Emergencies | 0800 111 999 | 24 hours a day, 7 days a week |
| New Customers – Sales Enquiries | 0800 096 4063 | 8am-8pm Monday to Friday, 8am-2pm Saturday |
| Sales Enquiries Calling from a Mobile | 0113 820 7117 | 8am-8pm Monday to Friday, 8am-2pm Saturday |
| Account Queries | 0800 056 7777 | 8am-8pm Monday to Friday, 8am-2pm Saturday |
| Direct Debit Set-up Enquiries | 0800 096 2260 | 8am-8pm Monday to Friday, 8am-2pm Saturday |
| Automated 24-hour Bill Payment and Meter Readings Service | 0800 015 1736 | 24 hours a day, 7 days a week |
| EDF Energy Debt Helpline – from a landline | 0808 156 6666 | 8am-8pm Monday to Friday, 8am-2pm Saturday |
| EDF Energy Debt Helpline – from a mobile | 0300 330 0519 | 8am-8pm Monday to Friday, 8am-2pm Saturday |
| EDF Energy Pay As You Go (prepayment meter) Enquiries | 0800 015 1733 | 8am-8pm Monday to Friday, 8am-2pm Saturday |
| If your Fixed Tariff is Ending | 0800 096 7355 | 8am-8pm Monday to Friday, 8am-2pm Saturdays |
| Priority Services Helpline | 0800 269 450 | 8am-8pm Monday to Friday, 8am-2pm Saturday |
| Text Telephone for Customers with Hearing Difficulties | 0800 096 2929 | 8am-8pm Monday to Friday, 8am-2pm Saturday |
| International Helpline | +44 1138 207 117 | 8am-8pm Monday to Friday, 8am-2pm Saturday |
| Business Customer Services | 0800 096 2255 | 8am-6pm Monday to Friday |
| Business Sales Helpline | 0800 015 9097 | 8am-6pm Monday to Friday |
| Business Movers Enquiries | 0800 404 7413 | 8am-6pm Monday to Friday |
| Business Meter Readings Helpline | 0800 404 7421 | 24-hour a day, 7 days a week |
| International Business Enquiries | +44 113 820 7118 | 8am-6pm Monday to Friday |
| UK Head Office | +44 20 7061 4000 | 8am-6pm Monday to Friday |
Other Ways to Get to Contact EDF
Live Chat
Customers can receive instant feedback about energy bills or tariffs online by selecting the live chat option on the EDF digital help centre website.
Write to Them
Send your written enquiries to EDF’s UK head office address, EDF Trading (Global headquarters), 3rd Floor, Cardinal Place, 80 Victoria Street, London, SW1E 5JL, United Kingdom.