Contact Hermes (the courier) customer service advisors by calling their general enquiries UK phone number 0330 333 6556.
This is the main general enquiries phone number for Hermes parcel services so you should therefore call this helpline if your myHermes parcel has been damaged upon delivery or your parcel has not been delivered, as well as to cancel a delivery. You should also phone 0330 333 6556 if you require technical support whilst using the Hermes online service or if you have forgotten your username or password.
If you would prefer to contact Hermes online about your parcel delivery or sending a parcel using their myHermes service you should use the official live web chat service support.myhermes.co.uk/app/chat/chat_launch/ which is available 8am-8pm Monday-Friday and 8am-6pm on weekends. Alternatively you can email your general enquiry or troubleshooting query to Hermes by using their official web portal support.myhermes.co.uk/app/ask.
You can also write to Hermes to ask them about any of their services, provide them with feedback or to make an enquiry about a specific delivery by sending a letter to their official postal address:
Hermes UK,
Capitol House,
1 Capitol Close,
Morley,
Leeds,
LS27 OWH,
United Kingdom.
Hermes Complaints – 0844 543 7411
Phone Hermes to make a complaint by calling their UK head office contact number 0844 543 7411 or alternatively phone their local-rate helpline 0330 333 6556 to speak to a customer service advisor. If after a short period you feel your complaint has not been dealt with in a satisfactory manner or is still unresolved you can escalate your complaint to Hermes’ Europe office by sending an email to their official complaints address customer.relations@hermes-europe.co.uk.
Calls to Hermes UK Head office are charged at business rates so please check with your landline or mobile provider for full details about call charges to this number. Calling 0330 333 6556 from a landline will cost you the same amount as a call to local 01 / 02 UK phone numbers. Calling Hermes customer services from a mobile will be free provided you use any free inclusive minutes that are part of your mobile tariff.
Hermes UK Phone Numbers
| UK Helpline | Phone Number |
|---|---|
| Hermes UK General Enquiries | 0330 333 6556 |
| Hermes UK Head Office (Complaints) | 0844 543 7411 |
Follow Hermes on Social Media
Facebook: www.facebook.com/myHermesdelivery/
Twitter: twitter.com/myhermes/
YouTube: www.youtube.com/myhermesuk
LinkedIn: www.linkedin.com/company/hermes