Call MBNA UK’s general enquiries telephone number 03456 062 062 to contact a representative about your credit card or for assistance when making a money transfer to your current account.
About MBNA
MBNA was a former holding company before being purchased Lloyds Bank in 2016 but still continues to provide credit cards to millions of customers both in the UK and around the globe. MBNA is one of the few credit card providers that allows customers to transfer money straight from their card to their current account.
MBNA General Enquiries – 03456 062 062
Call MBNA general enquiries 03456 062 062 to discuss your eligibility for a credit card with a customer service advisor. Callers can enquire about the range of MBNA credit cards that are available meaning that you can also discuss which card is best suited depending on your preferred spending limit and interest rates. For instance the customer service advisor will be able to detail the amount of any fixed rate or flexible APR including how much you will have to pay back over the agreed repayment period if you are applying for a new card.
Callers can also use the MBNA general enquiries helpline for help with simple account transactions such as moving money from your card or checking your balance.
The MBNA advisor can offer technical support if you need assistance in order to sign into either your online account or mobile phone app. Alternatively if you would like to apply for a MBNA card online then the advisor can talk you through the application process after reviewing your eligibility. Callers can also use the general enquiries helpline to ask about a MBNA rewards card or any other products available such as the company’s travel insurance policies.
MBNA UK’s general enquiries contact number operates with a 03 non-geographic number meaning that all calls are charged the standard local per-minute rate. However you may be able to contact MBNA’s helpline for free if your service provides inclusive free minutes as part of your monthly tariff. The opening hours for the MBNA helpline are 9am-5pm Monday to Friday.
Complaints – 0800 062 062
Call MBNA’s freephone complaints helpline 0800 062 062 if you are unhappy with any of the services you have received from the credit card provider. For instance if you would like to appeal a late payment charge or believe you have been wrongfully sold PPI then the complaints team will be able to respond accordingly. Alternatively if you are unhappy with the conduct with a specific member of MBNA’s staff then you can file your complaint using the freephone service.
The MBNA complaints helpline operates a freephone 0800 number so that all calls are completely free of charge from both landlines and mobiles. The MBNA complaints department is available to be contacted from 9am-5pm Monday to Friday.
All MBNA Contact Numbers – at a glance
| MBNA helpline | UK Contact Number | Opening Hours |
|---|---|---|
| General Enquiries | 03456 062 062 | 9am-5pm Monday to Friday |
| To Apply for a Credit Card | 0800 068 8788 | 9am-5pm Monday to Friday |
| Credit Card Experts | 0800 933 944 | 9am-5pm Monday to Friday |
| Experiencing Financial Difficulties | 0800 028 0690 | 9am-5pm Monday to Friday |
| For All Calls Outside the UK | +44 1244 659 005 | 9am-5pm Monday to Friday |
| Typetalk Telecommunication for the Deaf | 18001 03456 062 062 | 9am-5pm Monday to Friday |
| To Pay via Debit Card or to Set Up a Direct Debit | 03456 062 062 | 9am-5pm Monday to Friday |
| Complaints | 0800 062 062 | 9am-5pm Monday to Friday |
| LifestyleProtect Existing Policyholders – Assistance and Cancellation | 0800 587 0525 (option 2) | 8am-10pm, Monday to Sunday |
| LifestyleProtect – to speak to an Insurer about New or Existing Claim | 0800 587 0525 | 8am-6pm Monday to Friday |
| LifestyleProtect – to make a PPI complaint | 0800 587 0525(option 0) | 8am-10pm, 7 days a week |
| LifestyleProtect TypeTalk | 18001 0800 434 6796 | 8am-6pm Monday to Friday |
| Extra Cash Existing Policyholders – Assistance and Cancellations | 0800 169 2619 | 9am-5pm Monday to Friday |
| Extra Cash Claims | 0800 169 2618 | 9am-5pm Monday to Friday |
| Travel Assistance Services | 0800 085 5928 | 24 hours a day, 7 days a week |
| Travel Assistance Services from Abroad | +44 20 8762 811 | 24 hours a day, 7 days a week |
| MBNA American Express Travel Card – Annual Multi-Trip Travel Insurance | 0800 783 5505 | 24 hours a day, 7 days a week |
| MBNA American Express Travel Card – Annual Multi-Trip Travel Insurance – from abroad | +44 208 762 8150 | 24 hours a day, 7 days a week |
| MBNA American Express Travel Card – Annual Multi-Trip Travel Insurance – claims | +353 1261 2002 | 9am-5pm Monday to Friday |
Write to MBNA
You can send a written enquiry to MBNA UK’s head office using the following postal address: MBNA Limited, P.O. Box 1004, Chester Business Park, Wrexham Road, Chester, CH4 9WW, United Kingdom.
Alternatively if you would like to make a payment to MBNA by cheque then you can write to Card Services, Thynne Street, Bolton, BL11 1AZ, United Kingdom. It is important that you make your cheque payable to MBNA Limited while also writing your card number in the top left-hand corner on the front of the cheque.