Contact Trainline on their UK helpline number 0333 202 2222 for general enquiries including the latest train times, technical support with their mobile app and to purchase tickets over the phone.
Trainline is a UK-based platform for purchasing railway tickets from your home via telephone, through their website or on their mobile app. You can phone their customer service contact number 0333 202 2222 for general enquiries including requesting the latest train timetable, to change your delivery address and to report missing tickets. By contrast if you no longer wish to travel you can phone this helpline for their full returns process so that you can claim a refund.
Moreover if you require technical support when collecting your booking from the ticket machines at your local station you may call this number for assistance. Similarly if you are purchasing your rail ticket using their mobile app you can phone their customer care team for troubleshooting help, such as confirming that your payment has been processed.
Calling the Trainline on their contact number 0333 202 2222 will cost the same as making a call to any local number, which means you will usually pay a per-minute rate and access charge as stipulated by your provider. However you can phone Trainline for free if you get the use of inclusive minutes as part of your mobile or landline contract agreement.
Buy a rail ticket – 0871 244 1545
Phone Trainline to book a rail ticket by contacting their sales hotline 0871 244 1545 where you can place an order for delivery to your home address or collection at your local station. Please have the details of your journey to hand as well as any railcards you have so that you can claim the appropriate discount. You should note that this is a premium business-rate helpline which will be charged at 13p per minute plus an access charge which is determined by your provider.
Trainline phone numbers
| Department | Phone number |
|---|---|
| Trainline customer services | 0333 202 2222 |
| Ticket booking hotline | 0871 244 1545 |
| Complaints | 0203 128 2000 |
| Business enquiries | 0870 3333 555 |
Write to Trainline
You may post your enquiries, documents and feedback to Trainline by writing to their head office located at this London address:
Trainline,
50 Farringdon Road,
London,
EC1M 3HE,
United Kingdom.
Alternatively if you would like to return unused tickets in order to claim a refund you should post these to their dedicated postal address:
Trainline,
PO Box 23972,
Edinburgh,
EH3 5DA,
United Kingdom.