Call Halifax on their UK contact number 0345 720 3040 for general enquiries about the bank’s accounts or insurance policies as either a new or existing customer.
About Halifax
Halifax is a British bank that operates as a trading division of Bank of Scotland but in itself is a subsidiary of Lloyds Banking Group. Halifax is the biggest provider of residential mortgages in the United Kingdom but also provides a range of other banking products and insurance policies to millions of customers across the country.
Bank Account General Enquiries – 0345 720 3040
Contact Halifax UK’s department for bank account enquiries 0345 720 3040 to discuss the products and services available. Both new and existing customers can ask the Halifax representative about the range of bank accounts provided using the general enquires contact number. For instance new customers are able to discuss the application process for current accounts while existing customers can report any issues they are having with any of Halifax’ banking products. If you already have a current account with Halifax but would like to discuss additional credit services then you can enquire about the mortgage or loan application process with the bank accounts representative but may be directed to a specialist department to do so. If you meet the eligibility criteria for Halifax’ credit products then you can discuss loan amounts along with rates such as a fixed APR with the mortgage customer service advisor. Additionally any callers who would like to report a change of address can update their account details before asking the representative for the location of their nearest Halifax branch.
Callers with an existing Halifax account can report a lost or stolen card but may also be forwarded to a specialist helpline where they can request a replacement to be sent to their home address. Additionally you should call the Halifax account general enquiries helpline if you have a problem with your Internet banking so that you can receive assistance when getting online. The Halifax customer services advisor can help reset your security details so that you can log in to your online account safely. If you are unhappy with the banking products or services provided by Halifax or with the conduct of a specific member of staff then you can ask the customer service representative to direct you to the complaints department.
Calls to the Halifax bank accounts helpline are charged the standard local per-minute rate from both landlines and mobiles but may be free of charge if made using inclusive free minutes offered by your telephone service provider. The Halifax general enquiries helpline has different opening hours depending on whether you are a new or existing customer. Therefore new customers can contact a Halifax bank account representative from 8am-8pm Monday to Friday, 8am-6pm Saturday, 9am-5pm Sunday whereas existing customers can call the helpline 24 hours a day, 7 days a week.
Home Insurance – New Customers – 0800 500 3973
Call Halifax UK’s freephone home insurance helpline 0800 500 3973 if you are a new customer looking for a quote on the cost of protecting your house or flat in the case of an incident. Callers can ask about the home policies available with Halifax meaning that they can discuss building insurance while also asking about the cost of contents cover. Your Halifax home insurance quote will depend on factors such as the value of your home and the numbers of rooms in your property. However if you already have a home insurance policy provided by Halifax then you should ask to be directed to the claims department for your specific policy to discuss how to receive your compensation pay out.
Halifax provides a variety of cover meaning that you can also discuss protection for your car or health insurance when speaking to the representative but may be directed to the relevant helpline. Furthermore callers can enquire about the Halifax car plan extra policies while setting up their home insurance with the customer care representative.
The Halifax home insurance new customer helpline operates a freephone 0800 number meaning that all calls are completely free of charge from both landlines and mobiles. The opening hours for the Halifax home insurance helpline are 8am-8pm Monday to Friday and 8am-4pm Saturday.
All Halifax Numbers Together
| Halifax Department | UK Contact Number | Opening Hours |
|---|---|---|
| Bank Account General Enquiries | 0345 720 3040 | For New Customers – 8am-8pm Monday to Friday, 8am-6pm Saturday, 9am-5pm Sunday. For Existing Customers – 24 hours a day, 7 days a week |
| Bank Account General Enquiries from Abroad | +44 113 242 1984 | For New Customers – 8am-8pm Monday to Friday, 8am-6pm Saturday, 9am-5pm Sunday. For Existing Customers – 24 hours a day, 7 days a week |
| Savings General Enquiries | 0345 726 3646 | 8am-8pm Monday to Friday, 8am-6pm Saturday, 9am-5pm Sunday |
| Savings General Enquiries from Abroad | +44 113 242 2005 | 8am-8pm Monday to Friday, 8am-6pm Saturday, 9am-5pm Sunday |
| Mortgages Helpline | 0345 850 3705 | 8am-8pm Monday to Friday, 9am-4pm Saturday |
| Credit Card General Enquiries | 0345 944 4555 | 24 hours a day, 7 days a week |
| Credit Card General Enquiries from Abroad | +44 1733 573 189 | 24 hours a day, 7 days a week |
| Credit Card Application Enquiries | 0800 028 3258 | 8am-10pm Monday to Friday, 8am-7pm Saturday to Sunday |
| Repayment Cover Helpline | 0345 605 1150 | 8am-10pm Monday to Friday, 8am-7pm Saturday to Sunday |
| Card Care | 0844 871 5408 (£0.07/min + access charge) | 24 hours a day, 7 days a week |
| Personal Loans Helpline for Customers with agreements starting with ‘100,’ ’77,’ or ‘7.’ | 0345 604 7292 | 8am-10pm Monday to Sunday |
| Personal Loans Helpline for Customers with agreements starting with ’84,’ or ’15.’ | 0345 724 3444 – option 2 then option 2 | 8am-8pm Monday to Friday, 8:30am-6pm Saturday, 9:30am-5:30pm Sundays |
| New Personal Loan Applications | 0345 724 3444 – option 2 | 8am-8pm Monday to Friday, 8:30am-6pm Saturday, 9:30am-5:30pm Sundays |
| Halifax Car Plan Extra | +44 333 202 7967 | 9am-6pm Monday to Friday |
| Existing Home Insurance Customers – Policies beginning with ‘HDA’ – General Enquiries and Renewals | 0345 604 6532 | 8am-6pm Monday to Friday, 9am-1pm Saturdays |
| Existing Home Insurance Customers – Policies beginning with ‘HDA’ – Claims | 0345 604 6619 | 8am-6pm Monday to Friday, 9am-1pm Saturdays |
| Existing Home Insurance Customers – Policies beginning with ‘HDA’ – 24-hour Emergency Homeline | 0345 601 2651 | 8am-6pm Monday to Friday, 9am-1pm Saturdays |
| Existing Home Insurance Customers – Policies beginning with ‘HDA’ – Legal Helpline | 0345 604 6509 | 8am-6pm Monday to Friday, 9am-1pm Saturdays |
| Existing Home Insurance Customers – Policies beginning with ‘HAP’ – General Enquiries, Renewals and Claims | 0345 300 5178 | 8am-6pm Monday to Friday, 9am-1pm Saturdays |
| Existing Home Insurance Customers – Policies beginning with ‘HAP’ – 24-hour Emergency Homeline | 0345 601 2651 | 8am-6pm Monday to Friday, 9am-1pm Saturdays |
| Existing Home Insurance Customers – Policies beginning with ‘HAP’ – Legal Helpline | 0345 604 6509 | 8am-6pm Monday to Friday, 9am-1pm Saturdays |
| Existing Home Insurance Customers – Policies beginning with ‘HIA’ – General Enquiries, Renewals and Claims | 0345 604 6531 | 8am-6pm Monday to Friday, 9am-1pm Saturdays |
| Existing Home Insurance Customers – Policies beginning with ‘HIA’ – 24-hour Emergency Homeline | 0345 601 2651 | 8am-6pm Monday to Friday, 9am-1pm Saturdays |
| Existing Home Insurance Customers – Policies beginning with ‘HIA’ – Legal Helpline | 0345 604 6509 | 8am-6pm Monday to Friday, 9am-1pm Saturdays |
| Any other Home Insurance Policy – General Enquiries, Renewals and Claims | 0345 600 6001 | 8am-6pm Monday to Friday, 9am-1pm Saturdays |
| Any other Home Insurance Policy – 24-hour Emergency Helpline | 0345 602 7307 | 8am-6pm Monday to Friday, 9am-1pm Saturdays |
| Any other Home Insurance Policy – Legal Helpline | 0345 603 2254 | 8am-6pm Monday to Friday, 9am-1pm Saturdays |
| Home Insurance – New Customers | 0800 500 3973 | 8am-8pm Monday to Friday, 8am-4pm Saturday |
| Car Insurance – New Customers | 0330 018 9539 | 8am-9pm Monday to Friday, 9am-5pm Saturdays and Bank Holidays, 10am-4pm Sundays |
| Existing Car Insurance Customers – Renewal Queries | 0344 209 0471 | 8am-9pm Monday to Friday, 9am-5pm Saturdays and Bank Holidays, 10am-4pm Sundays |
| Car Insurance Claims | 0344 209 0472 | 24 hours a day, 7 days a week |
| Car Windscreen Repairs and Claims | 0330 018 1889 | 24 hours a day, 7 days a week |
| Travel Insurance – Policies taken out on or before 22nd November 2015 | 0345 307 3801 | 8am-8pm Monday to Saturday, 9am-5pm Sunday |
| Travel Insurance – Policies taken out before 22nd November 2015 | 0345 604 9839 | 8am-8pm Monday to Saturday |
| New Travel Insurance Customers | 0345 307 3801 | 8am-8pm Monday to Saturday, 9am-5pm Sunday |
| Pet Insurance | 0845 850 0265 (£0.07/min + access charge) | 8am-8pm Monday to Saturday, 9am-5pm Sunday |
| Protection Insurance | 0345 600 1751 | 8:30am-6pm Monday to Friday, 9am-12:30pm Saturdays |
| Investment Product Enquiries | 0345 835 5726 | 8am-5pm Monday to Friday, 9am-1pm Saturday |
| Manage Investments Purchased in Branch | 0345 600 0169 | 8am-6pm Monday to Friday, 9am-12:30pm Saturday |
| Travel Money Queries | 0345 246 0006 | 8am-10pm Monday to Friday, 10am-8pm Saturday and Sunday |
| Share Dealing Queries | 0345 722 5525 | 8am-9:15pm Monday to Friday, 9am-1pm Saturday |
| Share Dealing Queries – from Abroad | +44 113 270 1154 | 8am-9:15pm Monday to Friday, 9am-1pm Saturday |
| Online Banking Helpdesk | 0345 602 0000 | 24 hours a day, 7 days a week |
| Online Banking Helpdesk – from Abroad | +44 113 279 8302 | 24 hours a day, 7 days a week |
| Bereavement Help and Advice | 0800 028 1057 | 24 hours a day, 7 days a week |
| Bereavement Help and Advice – from Abroad | +44 113 366 0145 | 24 hours a day, 7 days a week |
| Lost and Stolen Cards | 0800 015 15 15 | 24 hours a day, 7 days a week |
| Lost and Stolen Cards – from Abroad | +44 113 242 8196 | 24 hours a day, 7 days a week |
| International Helpline for All Products and Services | +44 113 242 2229 | 24 hours a day, 7 days a week |
| International Helpline for Online Banking | +44 113 279 8302 | 24 hours a day, 7 days a week |
Other Ways to Contact Halifax
Branch Locator
You can find out the location, contact number and email address of your nearest branch by filling out your postcode on Halifax’s online branchfinder.
Write to Halifax
Accountholders can also send their written enquiries to Halifax, PO Box 548, Leeds, LS1 1WU, United Kingdom but due to security reasons will not be able to receive responses about online banking by post.