B&Q Contact Number: 0333 014 3098

Contact B&Q by calling their UK customer service phone number for general enquiries 0333 014 3098 about their range of DIY products and to find your nearest store.

B&Q is the largest retailer of DIY & home-improvement products in the UK and also maintains a strong international presence, including a large number of stores in China & Ireland, making it the fourth largest international retailer of DIY goods. If you have any general enquiries about their range of products you should call their customer service telephone number 0333 014 3098, where you can also get specialist advice from their team of bathroom, garden & kitchen designers. This is also the main helpline for all flooring queries, therefore if you are planning on fitting a new wooden or carpeted floor you should call their number above. You should also call this helpline if you require technical support with a product that you purchased from them and if you are having difficulties using their online ordering and club membership services. Finally you should call this number to check what sales & promotions they currently offer.

Home delivery & refunds – 0333 014 3357

Phone B&Q by calling their home delivery contact number 0333 014 3357 to cancel an order and rearrange your scheduled delivery time if you are unable to accept the delivery at the previously arranged time. You should also call this number to get a refund or replacement for a defective or unwanted product, where you an also order a free collection of the item concerned in order to save you the cost of transporting it.

Head office & complaints – 0238 069 0000

Contact B&Q to make an official complaint by calling their Southampton head office phone number 023 8069 0000 directly if you have been affected by a defective product that they sold and if you have been offended by a member of their staff. Customer service advisors on this helpline will then guide you through the rest of the complaints procedure and provide you with details on what you can do to escalate the complaint in the event that you aren’t satisfied with the resolution that they offer. Additionally you can also lodge a complaint by sending a letter to their official postal address:

B&Q House,
Chestnut Avenue,
Chandlers Ford,
SO53 3LE,
United Kingdom.

Important B&Q phone numbers

Department Phone Number
Customer services 0333 014 3098
Home delivery & returns 0333 014 3357
Head office & complaints 0238 069 0000

Email B&Q

If you would like to email B&Q please fill out an online contact form on their official website, where you can address general enquiries as well as feedback about their stores and products.

Write to B&Q

If you would like to write to B&Q please send your letters to their official customer service postal address which is provided here:

B&Q Customer Services,
North Avenue,
West Dunbartonshire,
G81 2NT,
United Kingdom.