Royal Mail – 03457 740 740

Call Royal Mail on their UK telephone number 03457 740 740 to contact a customer advisor about the postal company’s tracking services or to enquire about the cost of signed delivery.

About Royal Mail

Royal Mail is a postal service that delivers letters and parcels to millions of customers in the United Kingdom. Royal Mail also provides an international courier service but delivers parcels abroad with its Parcelforce Worldwide brand. Royal Mail was formerly a public funded body owned by the UK government but was privatised and sold to numerous shareholders in 2015. However Royal Mail has retained its traditional services such as its First Class next day delivery.

Royal Mail General Enquiries – 03457 740 740

Call Royal Mail UK’s general enquiries helpline 03457 740 740 to ask a representative how to track a parcel that is currently out for delivery. Once you have told the representative the tracking number for your item they can provide live updates or detail when your parcel has left the courier depot centre. Alternatively callers can ask the general enquiries advisor how to log in online to use the website’s track and trace delivery checker so that they can monitor their parcel themselves.

You can also contact Royal Mail about to ask the estimated cost of an international delivery depending on the weight of your parcel and the intended destination country. Furthermore callers can also ask Royal Mail about the rate of postal insurance to cover the cost of accidental damage to any items in transit. If you have recently posted a letter in your local letter box then the advisor will be able to offer an estimated delivery time based upon the stamp used and the recipient’s address. Additionally Royal Mail provides customers with premium postal services meaning that customers can enquire about the rate of signed recorded delivery if they are able to detail the weight and dimensions of the item by telephone. Although the Royal Mail general enquiries representative can assist with a range of common customer service problems they will forward you to a further department if your call is regarding redirecting an item that is currently out for delivery.

You can call the Royal Mail general enquiries number to make a complaint if you are unhappy with the deliveries provided by the postal service or with the conduct of a specific member of staff. For instance you can report any items that have not arrived at the destination on time before asking about any concessions services or discounts available. The Royal Mail representative may be able to issue an undelivered or lost goods refund form even to customers without postal insurance.

The Royal Mail general enquiries helpline operates a 03 number meaning that calls will be charged the standard per-minute rate for local calls from both mobiles and landlines. However you may be able to contact a Royal Mail advisor for free if you are using any inclusive free minutes offered by your service provider. You can contact a Royal Mail customer service representative 7 days a week as the helpline is open from 8am-8pm Monday to Saturday and 9am-6pm Sunday.

Important Royal Mail Contact Numbers

Royal Mail Department UK Contact Number Opening Hours
General Enquiries and Complaints 03457 740 740 8am-6pm Monday to Friday, 8am-1pm Saturday, 9am-2pm Sunday
Help with a Royal Mail redirect 03457 777 888 8am-6pm Monday to Friday, 8am-1pm Saturday
Help with Royal Mail Gifts & Collectibles 03457 641 641 8:30am-5pm Monday to Friday
Post Office Customer Services 0345 600 3210 8am-8pm Monday to Saturday, 9am-6pm Sunday

Alternative Contact Methods

If you have been unable to receive the required customer support over the phone and would prefer to contact a Royal Mail representative via email then you can fill out a contact form found on the Official Royal Mail Website.

Post Office Locator

Royal Mail customers may wish to find the contact number for nearest local Post Office using the Online Branch Locator so they can ask about the cost of deliveries.