Call National Express on their UK telephone number 0371 781 8181 to contact an advisor about the timetable for upcoming bus journeys or international coach routes that the company serves.
About National Express
National Express is a British public transport company that operates bus services in the United Kingdom and long-distance coach transport across Europe. National Express also operates select railway services such as the UK c2c passenger train in the UK and other international cross-country routes. The coach service also assists customers who are looking for transport to UK airports such as Heathrow following a holiday.
New Bookings, Timetabling and General Enquiries – 0371 781 8181
Call National Express UK’s general enquiries helpline 0371 781 8181 to discuss the cost of bus travel to a range of destinations before booking a place on a selected route. Callers can check bus times on the National Express timetable to see when their coach is set to arrive or depart from a UK destination. Furthermore if you have already booked a ticket with the transport company but would like to redeem a special offer then the customer service representative can advise the best course of action in order to receive your discount. If you would like a list of all the local and international destinations that the public transport company serves then you can ask the representative to detail the available routes by telephone. Callers will also be able to discuss the multi-journey discounts available if they have an up to date coach card.
Callers to the National Express general enquiries helpline can enquire about the company’s coach trip deals that include free access to an event with the price of the ticket to a set destination. Therefore callers will also be able to enquire about the prices of the coach company’s package holidays before making a booking.
National Express also advertises a business-rate 0871 general enquiries helpline number (0871 781 8181) that charges 13 pence per minute plus access charge for all calls from both landlines and mobiles.
If you would like to contact a National Express coach service representative then you can do so during the opening hours of 8am-10pm Monday to Sunday.
Travelling Advice, Journey Amendments and Sales Support – 0371 781 8181
Call National Express UK’s helpline for journey amendments 0371 781 8181 if you would like to change the details of a booked trip. For instance if you would like to change the departure time or date for your National Express getaway then the advisor will be able to inform you of any associated administrative charges. Alternatively if you require mobility assistance then the coach company’s customer service advisor will be able to detail which destination locations provide accessible access. Callers also have the option of requesting specific meal options if they dietary requirements on certain international National Express coach journeys or train routes.
The National Express journey amendment helpline operates a non-geographic UK-wide 03 contact number meaning that all calls are charged the local rate from both landlines and mobiles. However you may be able to contact the department for free if you are using up any inclusive free minutes as offered by certain service providers. You can contact a National Express representative during the opening hours of 8am-10pm Monday to Sunday but the line is closed on certain UK bank holidays.
National Express Contact Numbers – at a glance
| National Express Department | UK Contact Number | Opening Hours |
|---|---|---|
| New Bookings, Timetabling and General Enquiries | 0371 781 8181 | 8am-10pm Monday to Sunday |
| Travelling Advice, Journey Amendments and Sales Support | 0371 781 8181 | 8am-10pm Monday to Sunday |
| Midland Metro Services | 0121 254 7272 | 8am-10pm Monday to Sunday |
| c2c Enquiries | 0345 744 4422 | 8am-10pm Monday to Sunday |
| ALSA services | +34 91 327 0540 | 8am-10pm Monday to Sunday |
| National Express Switchboard | 08450 130 130 (7p/min + access charge) | 8am-10pm Monday to Sunday |
Write to National Express
If you would rather make a written enquiry about your coach journey or make a formal complaint about the services you have received then you can send a letter to the company’s postal address: National Express UK Coach Customer Services, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, United Kingdom.