National Rail Contact Number – 0800 022 3720

Call National Rail on their freephone telephone number 0800 022 3720 to contact a UK representative about your travel experience. Alternatively you can contact a National Rail customer service advisor 03457 48 49 50 to book a train ticket or check the journey timetable.

About National Rail

National Rail is the trading name used by the British Rail Delivery Group for its passenger train operating companies that provide public transport to millions of customers across the UK. National Rail offers passenger train services that were previously provided by British Rail meaning that customers can buy a ticket from any of the stations in the company’s network. A list of the routes provided by the rail company can be found along with a timetable, journey planner and fare list on the National Rail website.

Customer Relations – 0800 022 3720

Call National Rail UK’s freephone customer relations number 0800 022 3720 to give feedback following your train journey with the railway service. For instance if you are unhappy with a train delay or with the conduct with a specific member of staff then you can register a complaint during your call. Alternatively if your train journey has been cancelled due to bad weather or a technical issue then you can make a new booking with a National Rail customer relations advisor before receiving a replacement ticket for no extra cost. You can also contact National Rail UK’s freephone customer relations department to suggest any changes that would improve rail travel for you or another customer such as accessibility enhancements to your local station if you use a wheelchair.

National Rail UK’s customer relations helpline operates a freephone 0800 number meaning that you can contact the department for free from both landlines and mobiles. If you would like to call the customer relations team then the helpline is open from 9am-5pm Monday to Friday.

National Rail Enquiries – 03457 48 49 50

Call National Rail UK’s 24-hour general enquiries helpline number 03457 48 49 50 to discuss train times along with the rail company’s fare prices so you can buy a ticket by telephone. For instance callers can ask about cheap train fares for selected routes while also discussing the discounts provided for season pass holders with greater concessions offered for annual journey tickets. Callers can also ask for National Rail’s journey timetable or ask the customer care representative for assistance using the online journey planner where they can find the quickest route after entering their departure and arrival stations. Alternatively if you are having trouble purchasing a ticket using your National Rail account either online or on your mobile app then the customer service representative can offer technical support.

Callers also have the option of changing their booking if they have accidentally purchased the wrong ticket or have seen a more convenient travel time on the rail company’s timetable schedule. However if you are calling to change your National Rail booking then you may be charged an administrative fee to do so. You can also call National Rail UK’s general enquiries helpline for information such as whether your train has a quiet zone or whether you can reserve a table seat with your booking.

Alternatively you can contact your local or destination station after asking the National Rail general enquiries advisor to direct you accordingly.

The National Rail general enquiries helpline operates a non-geographic UK-wide 03 number meaning that all calls are charged the local rate from both landlines and mobiles. National Rail’s general enquiries advisors are available to be contacted 24 hours a day, 7 days a week except from Christmas Day.

National Rail Department UK Contact Number Opening Hours
National Rail Enquiries 03457 48 49 50 24 hours a day, 7 days a week
National Rail Enquiries from overseas +44(0)20 7278 5240 24 hours a day, 7 days a week
National Rail Enquiries Textphone (for customers with hearing impairments) 0345 60 50 600 24 hours a day, 7 days a week
National Rail Enquiries in the Welsh Language 0345 60 40 500 24 hours a day, 7 days a week
Customer Relations 0800 022 3720 9am-5pm Monday to Friday
Transport Focus Watchdog 0300 123 2350 9am-5pm Monday to Friday
London TravelWatch Enquiries 0203 176 2999 9am-5pm Monday to Friday
TrainTracker 0871 200 49 50 24 hours a day, 7 days a week
TrainTracker Text 8 49 50 24 hours a day, 7 days a week

Other Ways to Get in touch

Write to National Rail

If you would prefer to make a written suggestion or complaint then you can contact the company using their UK postal address: National Rail, Customer Relations Team, Suite 410, 1 Northumberland Avenue, Trafalgar Square, London, WC2N 5BW, United Kingdom.

Alternatively if you would like to take your complaint further then you can write to the independent railway watchdog agency, Transport Focus: Transport Focus, FREEPOST RTEH-XAGE-BYKZ, PO Box 5594, Southend-on-Sea, SS1 9PZ, United Kingdom.

Email them

National Rail customers can offer suggestions on the rail routes that are serviced or ask for improvements in their local station by sending an email to customer.relations@nationalrail.co.uk.