Call Plusnet UK’s freephone number 0800 432 0200 to contact a customer services representative about your broadband connection or with your mobile phone enquiries.
Plusnet – Who Are They?
Plusnet is a British Internet service provider that supplies fibre broadband and landline networks to almost a million customers in the United Kingdom. Plusnet also provides customers with digital television along with mobile phone services. In 2007, the Internet service provider was acquired by the BT Group but still operates as its own business.
Plusnet Broadband and Mobile Customer Services – 0800 432 0200
Call Plusnet UK’s freephone customer services helpline 0800 432 0200 for all enquiries about your Internet services with the company. For instance callers can enquire about broadband speeds before discussing the installation process for a fibre optic connection. Furthermore callers can ask for assistance with basic account services such as changing their Wi-Fi password or checking their IP address. If you have lost your Internet connection then you can also ask the Plusnet advisor the best way to get back online but may need your router box handy to do so. You can also discuss technical support if your laptop computer will not connect to Wi-Fi or if you would like to configure any other devices to Plusnet broadband. Existing customers with the Internet provider can change their current package to a cheaper deal with a reduced data limit or upgrade to unlimited broadband depending on their usage requirements. Callers who are moving home can also ask the Plusnet representative to send out an engineer to set up a broadband connection in their new address. Alternatively you can discuss how to to cancel your subscriptions with customer services representative but may be charged an additional fee to leave your tariff early.
Callers can also enquire about Plusnet’s mobile phone tariffs if they would like to take out a monthly SIM contact with the company. Alternatively if you would like to purchase a prepaid or pay as you go top up SIM then the customer service advisor can direct you to the appropriate sales department. Plusnet has varying mobile phone SIMs that offer varying text and data allowances meaning that you can arrange which package is best for you depending on your expected usage.
Call the Plusnet helpline number for billing support if you would like to make changes to your direct debit or to make a late payment. Alternatively if you are unable to pay a recent bill then you can contact Plusnet to arrange a payment plan so that your Internet or mobile phone services are not disconnected. If you are unhappy with the broadband connection supplied by the company or with the conduct of a specific member of staff then you can register a complaint with the customer service representative.
Plusnet operates a 0800 freephone number meaning that all calls to the helpline will be completely free of charge from both landlines and mobiles. The Plusnet customer services helpline is open 7 days a week with the opening hours of 7.30am-10pm Monday to Sunday.
Important Plusnet Contact Numbers
|Plusnet Department||UK Contact Number||Opening Hours|
|Plusnet Customer Services||0800 432 0200||7.30am-10pm Monday to Sunday|
|Plusnet Customer Services from Abroad||+44 345 140 0200||7.30am-10pm Monday to Sunday|
|Customer Services from a Plusnet Mobile||500||7.30am-10pm Monday to Sunday|
|Broadband, Phone & TV Sales||0800 432 0080||8am-8pm Monday to Friday, 9am-7pm Saturday, 9am-6pm Sundays|
|Broadband, Phone & TV Sales – from Abroad||+44 330 123 0170||8am-8pm Monday to Friday, 9am-7pm Saturday, 9am-6pm Sundays|
|Mobile Sales||0800 328 4677||8am-8pm Monday to Friday, 9am-7pm Saturday, 9am-6pm Sundays|
Plusnet Live Chat
If you would prefer to make an enquiry about your Plusnet services online then you can receive instant feedback after submitting your customer ID number on the Online Plusnet Help Page.
Write to Them
Plusnet customers also have the option of making a written complaint regarding their services with the company but will only receive a reply if they include their account information such as contact details and postcode. Regardless of whether your complaint is regarding your Internet or mobile phone services, you should send your letters to Plusnet’s Head Office postal address: Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU, United Kingdom.